Bell Canada, Oh why did we switch to you? You tempted us with $200 off in credit if we bought a PVR. We got this credit. You tempted us with better programming options than your competitor. We got that programming. You tempted us with $10 off per month on programming for the first year. We got…wait? No we didn’t get this….
We called you to find out about switching from Shaw Direct, and what you could offer us. You told us, on more than one occasion about the $10/month programming credit. That helped cinch the deal, we signed up with you, we canceled our 5 year relationship with Shaw Direct – then you decided to breach this contract by reneging on part of the deal you offered to us to get us to switch!
We called numerous times to complain, and finally the best you could offer was a $20 credit, not the originally contracted and promised $10/month for 12 months. – yet we are still bound to your two year contract!?! We took the $20 you offered, cause lets face it, $20 is still $20.
We are in a touch situation here. In most cases this $100 deficit in your contracted promise would result in us canceling service with you and switching back to Shaw Direct. But you have us over a barrel
While we are extremely UNHAPPY with you, and will NOT recommend ANYONE to ever use Bell Satellite services we will stay with you. Here is why.
First let me note that we don’t care about the contract. If we wanted to cancel we are not worried about those contract cancellation fees simply because you breached the contract first. Its that simple. It will not go to court or anything like that, but if it did, you are clearly in the wrong. You breach first, you lose. (I may be wrong here, but because we are not canceling, this us a mute point anyways)
The reason we will stay with you is because the loss of the $100 in promised credit is exceeded by the cost to switch providers. If we were to switch back to Shaw Direct, we need to buy a new PVR. Even after credits etc, the cost of a new PVR would ultimately far exceed that $100, so financially it actually makes sense to stay with you, even though we hate you. Your programming / channel line up is great, we are happy with that. It’s just your policies in handling customer disputes that we are, well quite frankly, pissed at.
You say you record all calls – why you refused to listen to the original call from when we signed up is beyond me. It really makes me wonder how many other people have been promised an offer, signed up, then had that offer reduced with no recourse. Not a good way to run a business…. Or is it? You are probably making Billions off it.
Update: Added This Poll on Sept 19, 2012! Vote Please!